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Utility Activation & Deactivation
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Activating and deactivating utilities is an important aspect of owning rental property and needs to be handled correctly to avoid liability and save you time and hassle. Utility companies increasingly require the home owner themselves to authorize activations and deactivations and hold property managers financially liable for any unpaid utilities on the owner’s property. As a result, we are not able to manage utility transfers as your third-party manager.
What Does the Owner Need to Do?
When a tenant moves out of your property, you will need to call the utilities providers as the owner and transfer service from the resident’s name to your name. It is important that this be done as soon as possible when the property becomes vacant, so that we can quickly assess the property and complete any needed repairs. That way, we will have your property on the market as quickly as possible to avoid vacancy time. Also, a rental property always shows better and leases faster when the utilities are on.
To help this process go as smoothly as possible, we have provided the information below for area utility providers.
Fort Worth Water Department
- Water will need to be transferred to your name the day after tenant move out.
- Water will need to be disconnected the day after move in. Water will automatically be disconnected in your name when tenant signs up for service.
To establish new service, you must either:
Call (817-392-4477) Monday- Friday between 8:oo a.m. to -5:oo p.m.
Come in person to:
Main Office Downtown 908 Monroe St. Monday- Friday between 7:30 a.m. to 5:30 p.m.
Southwest Office 3741 S.W. Loop 820 Monday between 8:00 a.m. to 5:00 p.m.
Once you have an account set up you can go to:
http://fortworthtexas.gov/h2online
This will allow you to pay online, consolidate accounts, and save payment information.
Arlington Water Department
Water will need to be transferred to your name the day after tenant move out.
Water will need to be disconnected the day after move in. Water will automatically be disconnected in your name when tenant signs up for service.
http://www.arlington-tx.gov/water/water-customer-care/request-new-service/
Request New Service
Welcome to Arlington! If you need to open an account with Arlington Water Utilities, we’re here to help. You may request activation of new service if:
- the address you are moving to is metered and billed by Arlington Water Utilities
- a definite date can be given to start your service
- all previous Arlington Water Utilities accounts in your name have been paid in full
To open a new account for water, sewer, trash pickup, and storm drainage service in the City of Arlington, please call Customer Care at 817-275-5931 Monday-Friday (excluding holidays) between 8:00am – 5:00pm.
To apply for new service online, please click here.
- Please Have The Following Information Ready:
- The exact address of the requested service location
- Your mailing/billing address (if different)
- Your contact telephone number(s)
- Your driver’s license number
- Your social security number
- Commercial Customers: The tax ID number of the business
ACTIVATION FEE
A $15.00 activation fee will be assessed on the first billing statement of each new activated account. payment (paying by the due date each month). Deposit waivers can be granted for residential customers if:
- the applicant had previous service in their name (or currently has service) with Arlington Utilities for at least 12 consecutive months, with a credit rating of “Excellent Payment History”, and has not incurred any past due fees, termination notices, or service disconnections in the most recent 12 months of service.
- the applicant is a new residential customer and enrolls in Bankdrafting (Direct Payment Plan) with a minimum commitment of 12-months, and also notifies Customer Care of their enrollment before the due date of the first bill.
SECURITY DEPOSIT FOR LANDLORD/OWNERS
To allow time to advertise and fill the vacancy, the $80.00 security deposit for landlord/owners is typically deferred to the second month’s billing. Deposit Waivers can be granted for realtors, property management companies, or landlord/owners if the applicant enrolls in Bank drafting (Direct Payment Plan) with a minimum commitment of 12-months, and also notifies Customer Care of their enrollment before the due date of the first bill.
GUIDELINES FOR TURNING WATER ON – NEW SERVICE ACTIVATIONS
Call Customer Care at 817-275-5931 between 8:00am-5:00pm, Monday-Friday to schedule an appointment with a Customer Care Representative.
Atmos Energy (Gas Service)
- Gas will need to transferred to your name the day after tenant move out.
- Gas disconnect date should be the day after tenant move in. Utilities will automatically be disconnected when new tenants sign up for service.
Customer Service for 5 or less rental properties
http://www.atmosenergy.com/home/index.html
1. Go to Start Residential Service on the left
2. After your account is set up you can:
- Learn about free options like budget billing, automatic payment and electronic billing
- Manage your account with our Account Center
- View bill inserts and customer messages
Customer Service for 5 or more rental properties
1. Email all addresses that will require gas service to: landlord@atmosenergy.com
2. After your account is set up, you will be able to :
- Start and stop service
- Pay bills online
Dallas Water Department
- Water will need to be transferred to your name the day after tenant move out.
- Water disconnect date should be the day after tenant move in. Utilities will automatically be disconnected when new tenants sign up for service.
http://dallascityhall.com/departments/waterutilities
1. Click on Billing/Account information on the left
2. Go to Opening a New Account
Opening a New Account:
You may now request to open an account Online or you may call the City of Dallas Water Utilities Department (DWU) Customer Service Division at (214) 651-1441 on weekdays. Or stop by our Customer Service Lobby in Room 2D South of Dallas City Hall, 1500 Marilla Street.
Water Utilities Phone Numbers
Billing & Account Information:
Phone: (214) 651-1441
Fax: (214) 670-3760
Customer Service Supervisors
214-670-5212
214-670-4251
214-670-4249
214-670-4240
Deposits
Deposits will be billed on your first bill. However, a deposit is not required if you meet at least one of the following criteria:
- Your credit history with DWU is good;
- You are at least 65 years old;
- You own or are in the process of buying the property to be served;
- You have a letter of guarantee from another person who has a good credit history with DWU; or
- Your account with another utility was not delinquent, and timely payments were made for 12 consecutive months.
- Some customers who do not need to pay a security deposit when they apply for service are asked to do so later because they become delinquent or develop an unsatisfactory credit history with DWU.
Electricity
- Electricity will need to be transferred to your name the day after tenant move out.
- Electricity disconnect date should be the day after tenant move in. Utilities will automatically be disconnected when new tenants sign up for service.
TXU Energy – Residential
1-800-242-9113 (This is for single rental property)
http://www.txu.com/residential
1. Go to Plans and Offers
2. Choose plan
This will also allow you to pay online
TXU Energy – Business
1-972-791-2830 (This is for more than 1 rental property)
They will help you set up an account to manage all of your properties
Reliant
1- 866-660-4900
This is the business set up (all rentals are considered business)
They will set up an account for you, which will allow you to:
· turn utilities on and off
· pay all bills online
Andeler (ONCOR) for 9 or less rental properties
Call 1-866-808-8839
Andeler (ONCOR) for 10 or more rental properties
Call 1-866-808-8839 ext 101
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- Water will need to be transferred to your name the day after tenant move out.
- Water will need to be disconnected the day after move in. Water will automatically be disconnected in your name when tenant signs up for service.
To establish new service, you must either:
Call (817-392-4477) Monday- Friday between 8:oo a.m. to -5:oo p.m.
Come in person to:
Main Office Downtown 908 Monroe St. Monday- Friday between 7:30 a.m. to 5:30 p.m.
Southwest Office 3741 S.W. Loop 820 Monday between 8:00 a.m. to 5:00 p.m.
Once you have an account set up you can go to:
http://fortworthtexas.gov/h2online
This will allow you to pay online, consolidate accounts, and save payment information.
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